Terms of Service

By creating an account or using the service, you agree to these terms. If you're agreeing on behalf of a business, you confirm you're authorised to bind it.

1. The service

ConverslyAI answers calls to a phone number you connect, holds a conversation with the caller using an AI voice agent, books appointments into a calendar you connect, and stores recordings, transcripts and summaries in your dashboard. Features vary by plan.

2. Your account

You are responsible for the accuracy of the information you give us, for keeping your login credentials secure, and for everything done under your account. Tell us immediately if you suspect unauthorised access.

3. Subscriptions, minutes and billing

• — Plans are billed monthly in advance. All prices exclude GST, which is charged at the prevailing rate.
• — Each plan includes a stated number of call minutes. Minutes are counted per second and rounded up to the nearest second.
• — Usage beyond the included minutes is billed at the overage rate for your plan, on your next invoice.
• — Calls shorter than 10 seconds are not billed.
• — Unused minutes do not carry over.
• — We may change pricing with 30 days' notice. Existing billing cycles are unaffected.

4. Free trial

Trials run for the period stated at sign-up and include a capped number of minutes. We may end or modify a trial at any time. At the end of the trial the account is suspended unless you start a paid plan; your data is retained for 30 days after that.

5. Acceptable use

You must not use ConverslyAI to:

• — Make unsolicited marketing calls in breach of TRAI regulations or the national Do Not Disturb registry.
• — Impersonate another business or person, or misrepresent who is calling.
• — Collect payment card numbers, passwords, OTPs or Aadhaar numbers over the AI-handled call.
• — Handle calls where a delayed or incorrect response could cause harm — medical emergencies, safety helplines or similar.
• — Break any applicable law, or infringe anyone's rights.

You are responsible for the content of your call scripts and for obtaining any consent your callers are entitled to, including notice that calls are recorded.

6. Telecom compliance

You must hold the right to use any phone number you connect. For outbound calling you are the sender of those calls and remain responsible for compliance with TRAI's commercial communication rules. We provide DND filtering and calling-window controls; using them is your responsibility.

7. AI output

The AI agent generates responses automatically. It can make mistakes — mishear a name, offer a wrong slot, or summarise a call imperfectly. You should review important calls and configure escalation rules for anything sensitive. We do not warrant that output will be accurate or complete, and you should not rely on it as professional advice of any kind.

8. Availability

We aim for high availability but do not guarantee uninterrupted service. Telephony, speech and language model providers are outside our direct control, and planned maintenance may occasionally interrupt service. Where the service is unavailable for an extended period we may, at our discretion, credit affected minutes.

9. Your data

You own your data. We process it as described in our Privacy Policy. You may export it at any time. On termination we retain it for 30 days and then delete it, unless the law requires otherwise.

10. Suspension and termination

You can cancel at any time from your dashboard; cancellation takes effect at the end of the current billing period. We may suspend or terminate an account for non-payment, breach of these terms, or activity that risks harm to the platform or to third parties. Where practical we will warn you first.

11. Liability

To the extent permitted by law, our total liability arising out of or relating to the service is limited to the fees you paid us in the three months before the claim arose. We are not liable for lost profits, lost business, lost bookings, or indirect or consequential loss.

12. Changes to these terms

We may update these terms. Material changes will be notified by email at least 15 days before they take effect. Continuing to use the service after that means you accept the new terms.

13. Governing law

These terms are governed by the laws of India. Courts at [your city] shall have exclusive jurisdiction.

14. Contact

ConverslyAI
[registered address]
legal@converslyai.com