Refund & Cancellation Policy
What happens to your money if you stop, pause or dispute a charge.
Last updated: 30 July 2026
Cancelling
You can cancel your subscription at any time from Billing in your dashboard, or by emailing us. There is no cancellation fee and no notice period.
Cancellation takes effect at the end of the billing period you have already paid for. Your service keeps running until then, and you are not charged again.
Refunds
- — Within 7 days of your first paid invoice: full refund, no questions asked, provided you have used under 100 minutes.
- — Billing errors: if you were double-charged, charged after cancelling, or charged the wrong plan, we refund the difference in full.
- — Extended outage: if the service is unavailable for more than 24 consecutive hours through our fault, we credit or refund a pro-rata share of that month.
- — Part-used months: monthly subscriptions are not refunded pro-rata when you cancel mid-cycle, since the service remains available to you for the rest of that cycle.
- — Overage minutes already used: not refundable, as the calls have been carried and paid for by us.
Free trial
The trial is free and requires no payment, so nothing is charged and nothing needs refunding. You will not be moved onto a paid plan automatically — you have to choose one.
How to request a refund
Email billing@converslyai.com from the address on your account, with your business name and the invoice number. We respond within 2 working days.
Approved refunds are returned to the original payment method within 5–7 working days. The timing after that depends on your bank or card issuer.
Pausing instead
If your business is seasonal, you can pause your subscription for up to three months a year instead of cancelling. Billing stops during the pause and your scripts, call history and number configuration are kept exactly as they were.
Chargebacks
Please contact us before raising a chargeback with your bank — nearly every dispute is faster to resolve directly. Accounts with an open chargeback are suspended until it is settled.
Contact
billing@converslyai.com
+91 90000 00000 · Monday to Saturday, 10 AM – 7 PM IST